About

Ben Lobel was the editor of SmallBusiness.co.uk from 2010 to 2018. He specialises in writing for start-up and scale-up companies in the areas of finance, marketing and HR.

News

Small businesses still not up to speed with auto-enrolment

Two thirds of small businesses have no idea when they must comply to automatic pensions enrolment, research finds.

Finding and selling to customers

Broadening your horizons beyond Amazon and eBay

Zoe Ripley of ChannelAdvisor presents five online marketplaces to help online retailers venture beyond the safe harbours of eBay and Amazon.

Finding and selling to customers

How to make a discount code worth more than just a discount

Here, we look at how discount cards can be a good way of developing a better relationship with your customers.

News

Consumers happy to share personal data with brands

UK consumers are 'surprisingly relaxed' about sharing their data with businesses, research finds.

Accounting

Talking to the SME bad debt specialists

Debt Guard is a recently-launched debt recovery system aimed at small and medium sized companies. Here, chief operating officer Mark Burgess discusses the company's plans moving forward, from customer acquisition to marketing.

Advice

How to choose the right envelopes for your direct mail campaign

Making sure you send your direct mail in the right type of envelope may not be top of your priorities, but it's key to getting the most bang for your marketing buck.

News

Cost of compliance hits small businesses hard

Small businesses in 2014 has seen an above-inflationary rise of £713 in their annual compliance bill, a study finds.

News

UK consumers not afraid to act on poor customer service 

More than two thirds (69 per cent) of Britons have acted on their customer service frustration by demanding to speak to a supervisor or stopping using a brand altogether, research finds.

News

Small businesses failing to take advantage of social media

UK consumers would be far more likely to shop and spend money with small, independent businesses if those businesses did more to market themselves on social media sites, research finds.

News

Positive response for flexible working legislation

The extension of the right to request flexible working hours to all staff has been welcomed by a prominent HR trade body.

Export & Import

Export trade partners: What to bear in mind when selecting a delivery provider

Couriers and delivery providers play an essential role in completing the final part of the customer service cycle and should be selected carefully.

Export & Import

Top tips for safe exporting and healthy international growth 

Doing business with foreign companies could make you more vulnerable to late payments, buyer insolvency or fraud. Sean Haywood of Graydon UK explains how knowing your market and taking the right precautions could save you a lot of disappointment down the line.