UK workers costing businesses £8,000 each a year thanks to inefficient comms

Businesses with 500 employees could be losing over £4 million annually, as employees lose nearly one day a week from inadequate communications capabilities.

Inefficient communications and collaboration practices are causing UK businesses to fall short on productivity, discovers research from Mitel. This lack of productivity costs businesses approximately £8,000 per employee every year and up to £4 million annually for a company of 500 employees.

An independent survey, conducted by Webtorials in partnership with Opinium, analysed the ways in which people interact both inside and outside an organisation. According to the findings, UK workers spend on average 43 hours at work per week and more than two-thirds of their workday communicating and collaborating, yet waste nearly an entire day each week on inefficient working practices.

Additionally, the conveniences of chat and collaboration tools appear to be overlooked with just 9 per cent of respondents using them regularly. Despite how embedded chat and instant messaging are in everyday consumer communications, low adoption in the workplace suggests enterprises are not offering a cohesive communications experience.

Further findings

· Employees lose on average 20 per cent of their workday writing and responding to emails, yet 80 per cent believe it is still an efficient form of communications.

· 80 per cent of respondents under the age of 30 prefer use of the telephone for communicating at work.

· 44 per cent of workers over 40 choose to hide behind email over all other methods of communicating.

Survey results point to an over-reliance on traditional communications tools that appear to be costing modern businesses dearly. In today’s enterprise, where flexible working and mobility are commonplace, IT decision-makers need to enable employees to seamlessly communicate and collaborate from any device, at any time, through a single interface.

By combining voice, video, collaboration and chat into a unified application, employees can spend less time trying to connect and more time engaged in productive communications. This unified approach can save businesses money, improve productivity and provide a path to digital transformation.

‘Email overload is certainly something our customers consistently reference as a productivity killer,’ says Nick Beardsley at Olive Communications.

‘Too often people default to email for conversational collaboration. Simply by taking this sort of communication out of email and into a unified application it enables teams to realise the productivity benefits of real-time collaboration.’

‘This study underscores the impact of inefficient communications and collaboration. Ironically, businesses are being held back by the very tools originally developed to improve productivity,’ adds Simon Skellon, vice president UK, Mitel.

‘Despite operating in the world’s largest digital economy, it appears many UK companies have yet to adopt new ways of working. Mitel can help businesses reverse that trend with new technologies that make communicating and collaborating simple and seamless.’

Further reading on inefficient communications

Owen Gough, SmallBusiness UK

Freddie Halvorson

Owen was a reporter for Bonhill Group plc writing across the and titles before moving on to be a Digital Technology reporter for the

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