Customer Experience

Articles on on Customer Experience (CX) topics for UK SMEs. Guides on how to improve the overall perception and interaction that customers have with a company or brand throughout their entire journey, from initial awareness to post-purchase support.

Marketing

Consumers frustrated with in-store experience

Some 71 per cent of shoppers feel they know more about the products and services in-store than the shop associate.

Blog

Ditch innovation and favour user experience

In this blog Arnaud Bertrand, founder of HouseTrip, explains why the best tech start-ups aren't necessarily the biggest innovators in technology.

Blog

Having the confidence to charge what your product is really worth

Food entrepreneur Damian Clarkson explains why your best price should be non-negotiable.

A guide to getting a small business loan

Everything you need to know on what small business loans are and what types of loan are available for your business.

Partner content

Why you need a business bank account

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Partner content

5 things every small business owner needs to know before starting

HSBC - Advertising feature

Business management

How to create good cashflow habits

HSBC - Advertising feature

Tag

Customer Experience

Consumers frustrated with in-store experience

Ditch innovation and favour user experience

Having the confidence to charge what your product is really worth

Recommended Content

A guide to getting a small business loan

Why you need a business bank account

5 things every small business owner needs to know before starting

How to create good cashflow habits