E-commerce

As e-commerce continues to develop and grow in importance as part of the UK retail sector (posting double digit growth every year in both consumer and B2B spending figures) it also becomes more complex. This section offers expert advice and guidance on how to ensure your small business can make the most of the opportunities available with case studies, stories and comparisons of the best e-commerce platforms available on the market.

Running a Business

Coronavirus small business diary – Stitch & Story CEO Jennifer Lam

Stitch & Story, a digital knitting and crafts brand, saw its online sales jump by nearly 1,000% when lockdown was announced – only for its warehouse to announce it was shutting its doors

Business Technology

7 tricks to help boost your website sales

Nudging your customer as they visit your site with timely taps on the shoulder can boost your website sales. Ennis Al-Saiegh says it’s all about personalisation.

Tax

Amazon warns small business will pay price for Digital Services Tax

Internet giant could pass cost of 2% digital tax imposed by Conservative government onto small business, just as it has done in France

Taking payments as a small business

Strong Customer Authentication is complicating online payments

New EU SCA legislation that risked knocking €150 billion off the EU internet economy on its proposed introduction in September has been given a 'phasing in' extension of 18 months.

Finding and selling to customers

Small business essentials: The art of e-commerce

Whether you’ve done it before or it’s your first venture, there has never been a better time to explore the money-making potential of e-commerce, says Patrick Foster.

Finding and selling to customers

How service businesses can sell online

Many service-based businesses are missing out on e-commerce. David Brakha, founder and CEO of SaaS platform Blackbell, offers simple solutions for growing businesses to employ.

Finding and selling to customers

Third party platforms: is it worth selling through the likes of eBay and Amazon?

Third party selling platforms may seem tempting to boost your small business sales, but make sure you know all of the pros and cons before you get started.

Success stories

Q&A: Mark Johansen-Berg, owner of SkateHut

SkateHut owner, Mark Johansen-Berg, tells SmallBusiness.co.uk about the growth of his online skate business and what advice he has for budding entrepreneurs.

News

New product helps businesses launch an online store in 30 days

From the SuiteWorld annual show in Las Vegas, SmallBusiness.co.uk looks at the new SuiteCommerce product, which aims to facilitate the process of launching an online business.

Finding and selling to customers

Six tips for small businesses to master e-commerce

Here are some best practices for providing excellent customer support to your e-commerce customers.

Finding and selling to customers

Five ways to improve conversion rates in Magento

Here, we look at five important ways that you can improve the conversion rate of your Magento site.

Finding and selling to customers

Six tips to master e-commerce customer support

Here, we take a look at how how e-commerce businesses can improve their customer support through utilising omni-channel support, embracing social media and mobile messaging, providing self-service and the use of video.