Finding and selling to customers

How to help grow your small business sales on and offline

The pandemic has transformed the way consumers shop. Watch this panel session to learn practical tips on how to build an omnichannel strategy

Business management

Omnichannel thinking is jeopardising retail success

Craig Summers, managing director UK, Manhattan Associates, asks why so many retailers are failing to focus on delivering a single, perfect, omnichannel customer experience?

Marketing

Omnichannel: Where digital and physical retail collide

Here, Laith Murad, CMO of Lightspeed, talks about the future of e-commerce and the importance of omnichannel for small businesses in today’s industry.

Marketing

Reconsidering the customer experience

Omnichannel is no longer enough when it comes to delivering an optimal customer experience, according to new research.