IT leaders propose their vision for the future of business communications

New Fuze research exposes what UK business leaders plan for their companies communications in the future.

The next five years will see ‘drastic changes’ to enterprise communications, with 59 per cent of IT leaders putting the adoption of new communications technology on their priority list. That’s according to data from 900 IT leaders and CIOs, surveyed as part of a ‘Future of Work‘ programme from business communications provider Fuze, being showcased today at UC Expo.

IT leaders identified the following areas to focus developments:

  • 64 per cent will cut the number of communications apps to remove complexity
  • 64 per cent are pushing towards full-cloud adoption for enterprise communication
  • 63 per cent will have adopted a unified communication system by 2022
  • 62 per cent believe that video will replace voice-based communication in the next five years

The Fuze research also reveals that 97 per cent of IT leaders believe workplace technology must ‘drastically change’ in the next five years to meet the demands of the modern workforce. For many, this change will come through simplification, with 51 per cent of IT leaders saying that the complexity of their communications approach is a key concern. With this unnecessary complexity comes the potential for additional expense, with 85 per cent of IT leaders worried about spiralling communications costs.

Kris Wood, vice president EMEA, Fuze, comments, ‘While it’s clear that many businesses still need to drastically evolve their communications technologies, today’s IT leaders are optimistic about their ability to take on this challenge.

‘By empowering IT leaders to demand change and champion innovation, businesses can start to future-proof their organisations for long-term growth. More than anything else, these technologies will also help businesses to simplify their current approach, streamlining their communications channels and cutting back on unnecessary licenses and apps.’

Fuze is showcasing its global study, ‘Breaking Barriers 2020: How CIOs are Shaping the Future of Work’, at UC Expo, taking place this week on 17 and 18 May 2017. The company will highlight its predictions for the future of work and the technologies that today’s IT leaders are using to shape tomorrow’s workplace.

Further reading on business communications

Owen Gough, SmallBusiness UK

Freddie Halvorson

Owen was a reporter for Bonhill Group plc writing across the and titles before moving on to be a Digital Technology reporter for the

Related Topics