Managing the hiring process is key challenge for SMEs

96 per cent of people in HR find identifying qualified candidates to be the greatest challenge in the hiring process.

One in two small and midsize businesses (SMBs) in the United States and France and three in four in the United Kingdom find it difficult to identify and secure qualified candidates for jobs, according to a survey released by SAP.

Conducted on behalf of SAP by WideOpen, a customer strategy consulting company, the survey focused on companies of 500 employees or fewer in the retail, hospitality and healthcare industries.

More than nine out of ten human resources (HR) and related functional roles (97 per cent in the United States and 96 per cent in the United Kingdom and France) believe that identifying qualified candidates is the greatest challenge in the recruitment process.

Companies of this size need a solution designed to meet their unique hiring requirements, with 86 per cent of respondents in the United States, 75 per cent in France and 82 per cent in the United Kingdom indicating that some form of applicant management software would enhance their ability to efficiently fill their talent pipeline and optimise their recruiting process.

Other challenges noted in the survey

Coordinating job postings is one of the largest obstacles in the recruitment process, with 82 per cent of respondents in the United States, 73 per cent in France and 81 per cent in the United Kingdom feeling overwhelmed by having to manage job posts on multiple boards.

Managing candidate pools is a concern, according to 91 per cent of U.S. companies, 83 per cent of UK firms and 65 per cent of French companies. Eighty-four per cent of U.S. firms, 69 per cent of French companies and 83 per cent of UK companies said they were unsure about how to properly categorise candidates from various application channels.

Peer collaboration during the hiring process is lacking, with 86 per cent of those surveyed in the United States, 81 per cent in the United Kingdom and 83 per cent in France reporting that they wish they were more able to consult with their colleagues during candidate assessment.

Meghan M. Biro, CEO and founder of Talent Culture and author of a new e-book titled ‘The Must-Have Tools SMBs Need to Recruit Talent Today,’ summarises, ‘To maintain their growth, small businesses need to reassess their talent-acquisition process. This survey shows that hiring decision makers are ready to embrace digital tools in an effort to quickly and efficiently secure the talent necessary for continued success.” For more details, refer to the e-book (coming soon), which will outline the current hiring climate, insights revealed from the study, and tools that ease the pain of hiring.

WorkConnect by SAP, a cloud-based recruitment solution, was developed to specifically address these challenges. It enables small businesses to reach multiple job boards with a single click. Users can track and manage candidates via one centralized dashboard. The dashboard also allows users to ask for and receive feedback on candidates from colleagues and quickly consolidate those inputs to make faster hiring decisions.

‘Attracting, managing and securing top talent has become a difficult task for small businesses; however, it is one of the most critical pieces of the business and one that is vital to long-term business success,’ says Simon Bouchez, CEO of France-based Multi-posting, now part of SAP.

‘By offering tools like WorkConnect by SAP that automate, streamline and enhance the hiring process, we are empowering HR and recruiting professionals — or in many cases business owners — to do more for their businesses.’

Further reading on the hiring process

Owen Gough, SmallBusiness UK

Freddie Halvorson

Owen was a reporter for Bonhill Group plc writing across the and titles before moving on to be a Digital Technology reporter for the

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