Customer service: Fostering the workplace for the future
Here, fish and chip shop manager Rachel Tweedale talks about the importance of developing your existing staff and their customer service skills.
Employing & managing staff
The latest guides on employing and managing full or part time staff effectively as a small business owner or sole trader, brought to you in partnership with Sage. Contains advice on employment law, health and safety at work, recruitment, training, redundancy and disciplinary information, employee rights, workplace regulations, and much more.
This section provides expert and in-depth advice articles on all aspects of staff management and human resources legislation. Our aim is to help UK small businesses to hire great employees, manage them effectively and look after them properly.
Other key topics covered in this employing staff section include team management, employee motivation, legal rights and responsibilities, managing absence, maternity pay and leave, taking on new staff, induction programmes, communication, workplace policies, flexible working, job descriptions, employment contracts and related information.
We also provide information on HR tools, templates and resources specially targeted at SMEs as well as suitable training courses and workshops that can help you get the best out of your staff to make a more efficient, more profitable, happy and productive company.
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Here, fish and chip shop manager Rachel Tweedale talks about the importance of developing your existing staff and their customer service skills.
Employing & managing staff
Employing & managing staff
After recently revealing the results of the global ‘Work Satisfaction Survey’, LinkedIn’s Dan Dackombe looks at why SMEs have everything to play for when it comes to recruitment.
Employing & managing staff
Here, Kate Palmer discusses the legal ins and outs of mothers expressing milk at work and what to bear in mind as an employer.
Employing & managing staff
Lee Biggins discusses how presenteeism, when employees come into work unwell, can harm a small business and its company culture.
Employing & managing staff
Employers need to communicate carefully the potential for changes to salary sacrifice legislation for all benefit annual enrolments that take place between now and December, an employee benefits provider advises.
Employing & managing staff
Andrew Filev's company has six offices in five countries and has still managed to maintain a unified company culture. Here, he gives some tips on how you can do the same.
Employing & managing staff
Small businesses will soon become subject to Automatic Enrolment duties. In this piece in association with The Pensions Regulator, Gino Rocco looks at some key terms you must be aware of before you begin the pensions process.
Employing & managing staff
In this piece, we look at what should be done to improve the ratio of women in manufacturing.
Employing & managing staff
Small businesses will soon become subject to Automatic Enrolment duties. In this piece in association with The Pensions Regulator, Gino Rocco looks at some key terms you must be aware of before you begin the pensions process.
Employing & managing staff
In this piece, we look at what should be done to improve the ratio of women in manufacturing.
Employing & managing staff
Older workers are more productive in the workforce than their younger colleagues, according to a recent study. In this piece, Rachel Martin talks about how one older employee is a credit to her business.
Employing & managing staff
In this piece, Charlotte Sweeney discusses the importance of encouraging an inclusive culture in a business.
Employing & managing staff
Here Russ Piper, CEO of Sovereign Health Care, goes back to basics to cover everything you need to know to implement a health cash plan in your business.
Employing & managing staff
In this piece, we look at the business owners that have taken on younger members of staff and assess the benefits to a small organisation.
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